Privacy Policy


1 Introduction

1.1 The Viewing Real Estate Limited (“We”) are committed to protecting and respecting your privacy.

1.2 We set out here the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we treat it. We confirm that we have updated our procedures in line with the General Data Protection Regulation (GDPR) which takes effect across the European Union from 25th May 2018.

1.3 Who we are. Any information provided to or gathered from our site in the course of providing services to you is controlled by The Viewing Real Estate Limited, a limited liability company incorporated under the laws of England and Wales and our registered office is at 3rd Floor, 86-90 Paul Street, London EC2A 4NE. We are registered as a data controller with the Information Commissioner’s Office and our registration number is ZA174816.

2 Information we may collect from you

2.1 We may collect and process the following data about you:

(a) Information you give us. You may give us information about you by filling in forms on our site (our “Site”) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our Site, subscribe to our service, place an order on our Site, participate in discussion boards or other social media functions on our Site, enter a competition, promotion or survey and when you report a problem with our Site. The information you give us may include your name, address, e-mail address, postal address (should you request hard copy brochures to be delivered to you) and telephone number.

(b) Information we collect about you. With regard to each of your visits to our Site we may automatically collect the following information:

(i) technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and version, operating system and platform;

(ii) information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time); services you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clocks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

(c) Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties, (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. We have confirmation from the third parties we work closely with that they meet the required standards for GDPR.

3 Cookies

3.1 Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. When you visit our Site, we will ask you whether you agree to our use of cookies. If you do not agree, then you may continue to use our site but your browsing experience may be adversely affected.

3.2 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

3.3 We use the following cookies:

(a) Strictly necessary cookies. These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site, use a shopping cart or make use of e-billing services.

(b) Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.

(c) Functionality cookies. These are used to recognise you when you return to our Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

3.4 You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Name

Cookie Type





These cookies allow us to recognise you when you return to our Site. They are strictly necessary for you to log in, manage your account, list properties and view your statistics. If you register with us, we will use cookies to remember your details during your current visit, and any future visits provided the cookie was not deleted in the interim.



These cookies allow us to manage load on our servers by directing users to the most appropriate server for their session. No identifiable data is stored. These cookies are optional.



These cookies are used to ensure that when you submit data to us that it is done on behalf of a real user, not a bot or other computer script.



Third Party – Google Analytics

These analytical/performance cookies allow us to use Google Analytics to analyse visitor numbers and behaviour. These cookies are optional.


3.5 Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

3.6 You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Site. More information on how to set your browser’s parameters in relation to cookies can be found on the third party, independent, external resource

4 Uses made of the information

4.1 We use the information held about you in the following ways:

(a) Information you give to us. We will use this information:

(i) to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us;

(ii) to facilitate the process of bringing users of the website into contact with each other;

(iii) to provide you with information about other services we offer that are similar to those that you have already purchased or enquired about;

(iv) to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this by ticking the relevant box. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please do not tick the relevant box situated on the form on which we collect your data;

(v) to notify you about changes to our service; and

(vi) to ensure that content from our Site is presented in the most effective manner for you and for your computer.

(b) Information we collect about you. We will use this information:

(i) to administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

(ii) to improve our Site to ensure that content is presented in the most effective manner for you and for your computer;

(iii) to allow you to participate in interactive features of our service, when you choose to do so;

(iv) as part of our efforts to keep our Site safe and secure;

(v) to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and

(vi) to make suggestions and recommendations to you and other users of our Site about goods or services that may interest you or them.

5 Disclosure of your information

5.1 We may share your information with selected third parties including:

(a) Business partners, suppliers and sub-contractors for the sole performance of any contract we enter into with you.

(b) Analytics and search engine providers that assist us in the improvement and optimisation of our Site.

(c) Agents that we engage to perform functions on our behalf including fulfilling order deliveries, sending customer communications, analysing data, providing marketing assistance, processing payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

When we share your information with selected third parties they will process your information as either a data controller or as our data processor and this will depend on the purpose of our sharing your personal data. We will only share your personal data in compliance with the applicable data protection legislation. A list of our selected third parties with whom we may share your information is available by contacting us at

5.2 We may disclose your personal information to third parties:

(a) In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

(b) If The Viewing Real Estate Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

(c) If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of The Viewing Real Estate Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

6 Where we store your personal data

6.1 All information you provide to us is stored securely with all our computers and database access password protected. Our databases are held on our secure servers in Microsoft Azure’s West Europe (Netherlands) data centre and held on Mailchimp in the U.S.A.

6.2 We may transfer your personal information to other countries and make it accessible to the third parties identified above. We will take all steps required by GDPR 2018 legislation to ensure that your data is treated securely and in accordance with this privacy policy.

6.3 At present no payments transactions are processed through our website but should we provide this facility in the future any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

6.4 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

7 Your rights

7.1 Even if you have accepted the processing of your personal data for marketing purposes (by ticking the relevant box), you have the right to ask us to stop processing your personal data for such purposes. You can exercise this right at any time by contacting us at and we will be glad to share with you our formal procedures and action your request accordingly.

7.2 Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

8 Access to information

8.1 European Data Protection legislation gives you the right to access information held about you. Your rights to access, rectify such information, object or cancel the information we hold about you can be exercised at any time by contacting us at and we will be glad to share with you our formal procedures for collating, exporting and deleting your data and process your request.

9 Changes to our privacy policy

9.1 Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

10 Contact

10.1 Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to us at

Privacy Policy updated 24.05.18